B2B & B2C digital marketing

B2B and B2C Digital Marketing

The significant distinction between digital marketing in B2B (business-to-business) versus B2C (business-to-consumer) is how techniques and tactics are structured. The primary reason for this distinction comes straight down to the audience’s role in the game. In B2B marketing, we usually communicate with people in their proficient business role rather than their consumer role.

Most B2C marketing messages are for the consumer’s personal life. There are also strategies for growing the brand perception and relationship with the consumer’s non-professional life.

B2B digital marketing is concentrated on the rapid delivery of business-related information a prospect requires to complete their work. Let’s examine a few critical distinctions in strategy and tactics.

Three Essential Distinctions of B2B vs. B2C Marketing

B2B is Typically a Longer Sale.

​A critical distinction between B2B and B2C digital marketing is the timeframe. B2C sales strategies often have a short lifespan. Businesses need to entice consumers’ attention, persuade them of their requirements for the product, and inspire them to purchase.

In contrast, B2B methods and tactics have lifespans lasting months or years. A manufacturer with thousands of dollars will seldom discover a customer willing to purchase within the first few days or even months of the first contact.

B2B Repeatedly has a Higher Cost per Sale.

In addition to a longer sales process, B2B products aren’t sold to the mass consumer market. But instead to a smaller commercial audience. Compounding this additionally is the involvement of numerous people in the buying cycle. These two elements result in a higher cost of a single sale.

For instance, when marketing an enterprise-wide payroll and HR platform to fortune 100 companies, you won’t be communicating with just a purchasing agent. Your marketing plan will need to influence different audiences, including the C-Suite, Human Resources, and Operations.

B2B Often Involves a Greater Risk.

In addition to the longer sales cycle and higher cost per sale, B2B also carries a higher risk at the enterprise and professional levels compared to B2C.

In B2C campaigns, digital marketing plans and tactics are often tied to an entire category of products. Overperforming products often balance out a few underperforming products.

In a B2B setting, the campaign and its corresponding methods and tactics are often linked to fewer products. Underperforming products are a problem. The related cost and risk are more critical as mistakes and failures may impact the whole product line. Further, B2B digital marketers encounter a greater risk, as poor decisions could result in missed company-wide goals.

Five Digital Marketing Strategies Every B2B Company Should Consider:

1. Actionable Information vs. Sales Speak

The visual design and voice in a B2B digital marketing tactic must be in the target audience’s language!

Digital marketing for B2B companies must concentrate on helping the target audience answer questions and resolve problems. You need to present precise information the target audience can act on.

The final goal of building value for the B2B customer is to respond to their questions while speaking to the feelings that drive them to action.

2. Website SEO

The basis of a digital marketing campaign is your website. Google and your target audience will pass you by without a technically competent website with quick load speeds, intuitive design, and compelling copy. B2B or B2C doesn’t matter. You must pay attention to SEO these days. That’s why every digital marketing agency exist.

3. Content Marketing

Content! A content marketing strategy is the systematic creation and promotion of original content connected to what people search for on the web.

This content should be individual to your website and answer consumers’ questions. Google’s algorithms are constantly adapting to avoid manipulative marketing tactics and reward quality content that answers people’s questions. This made finding good digital marketing services more challenging.

4. Advertising, PR, & Social Media

It doesn’t matter if you’re a B2B or a B2C. Once you have a solid SEO-optimized website brimming with appropriate content, it is time to look at how you can pay to get prospects to your offerings.

5. Marketing Automation

Marketing Automation ties a great digital marketing plan together and facilitates resumed communication over months or years. Its advantages are these three significant points: capture leads, drive sales, and measure ROI.

First, marketing automation is here to capture leads—people who visit your online properties but aren’t quite ready to convert yet. The typical strategy for capturing leads is to deliver desirable content in exchange for their contact information. Marketing automation takes this further by tracking a prospect’s engagement with your website and creating a profile on their online behavior and interests.

Secondly, marketing automation drives sales. The critical element here is constant automated communication with the prospect.

Thirdly, marketing automation constantly measures return-on-investment (ROI) of all activities and results. This real-time analytical data is essential in defining which tactics work, which prospects are worth additional investment, and if your digital marketing endeavors are paying off.

Automation is a deep and useful subject to discuss. If you’re interested about knowing more about it, we recommend our marketing automation article.

In The End, Remember the Big Picture:

​You must plan and integrate a sufficient B2B digital marketing campaign. Your plan should consider the key differences between B2C and B2B audiences and include a variety of tactics.